Man With a Van Northwood Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Northwood provides removal and related services to private and business customers within our service area. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They form a legally binding agreement between you and Man With a Van Northwood.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company, we, us and our refer to Man With a Van Northwood as the provider of removal and related services.

Customer, you and your refer to the person, firm or company who requests or purchases the services from us.

Services means any removal, collection, delivery, loading, unloading, packing, furniture disassembly or reassembly, or other services provided by us.

Vehicle means any van or other vehicle used by us to provide the services.

Booking means a confirmed request for services made by you and accepted by us in accordance with these terms.

Service Area means the locations where we routinely operate our man and van and removal services, including Northwood and surrounding areas, as determined by us from time to time.

2. Scope of Services

We provide man and van and removal services, including the transport of household goods, office items and personal belongings. The exact scope of the services to be provided will be confirmed in your booking confirmation.

Unless expressly agreed in writing, our services do not include:

Disconnection or reconnection of appliances or equipment

Removal of doors, windows or structural alterations to property

Specialist removals of items requiring particular expertise or certification such as pianos, safes or hazardous materials

Storage services, except where specifically included in a separate written agreement.

We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe, illegal, excessively heavy, fragile without appropriate protection, or otherwise unsuitable for transport in our vehicles.

3. Booking Process

All bookings are subject to availability and must be confirmed by us. An enquiry or quotation does not constitute a confirmed booking until we accept your request and you confirm your acceptance of the quoted terms.

When making a booking, you must provide accurate and complete information, including:

The collection and delivery addresses

Details of parking and access at each address

The nature and approximate quantity of goods to be moved

Any particularly large, heavy or fragile items

Any relevant restrictions such as lift access, time limits, or building regulations.

Our quotation is based on the information you provide. If, on arrival, the situation is significantly different from what was described, we may need to adjust the quotation, charge additional fees or, in extreme cases, decline to carry out all or part of the work.

You are responsible for ensuring that you or an authorised representative is present at the collection and delivery points at the agreed times, to provide instructions, grant access and sign any relevant documentation.

4. Quotations and Prices

All quotations are provided in good faith based on the details supplied by you. Unless otherwise stated in writing, quotations are exclusive of congestion charges, tolls, parking fees, and other third-party charges, which may be added to the final invoice where applicable.

We may quote on an hourly rate basis or a fixed price basis. Where an hourly rate applies, the minimum booking period and any additional time will be charged as set out in your booking confirmation. Time is calculated from when the vehicle and staff arrive at the first address until completion of the job at the final address, including any waiting time caused by delays not attributable to us.

We reserve the right to adjust our rates from time to time. The rate applicable to your booking will be the one confirmed at the time the booking is accepted.

5. Payments and Charges

Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on completion of the services, or we may require full payment in advance.

Where payment is due on completion, all outstanding sums must be paid before our staff and vehicles leave the final delivery address. We accept payment by methods advised during the booking process. You are responsible for ensuring that you have the means to pay in accordance with the agreed terms.

If payment is not made in full when due, we reserve the right to:

Charge reasonable interest on the overdue amount from the due date until payment is received

Retain goods in our possession until payment is received in full, and charge reasonable storage fees for any period of retention

Recover from you all reasonable costs incurred in pursuing late or non-payment, including legal and debt recovery costs.

6. Changes to Bookings

If you wish to change the date, time, addresses, or scope of work after a booking has been confirmed, you must inform us as soon as reasonably possible. All changes are subject to our availability and our right to adjust the price accordingly.

Where we are unable to accommodate your requested change, the original booking will remain in place unless cancelled in accordance with our cancellation policy.

7. Cancellations and Postponements

You may cancel or postpone your booking by giving us notice. The following cancellation terms will apply unless otherwise agreed in writing:

Cancellation or postponement more than 72 hours before the scheduled start time may be made without a cancellation fee, save for any non-refundable third-party costs already incurred by us.

Cancellation or postponement between 24 and 72 hours before the scheduled start time may incur a reasonable cancellation fee, which may include loss of deposit.

Cancellation or postponement less than 24 hours before the scheduled start time may be charged up to the full quoted price, taking into account any savings made by us as a result of the cancellation.

Failure to be present at the collection address at the agreed time, or failure to provide access or necessary permissions, may be treated as a late cancellation and charged accordingly.

If we need to cancel or postpone your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness, or other unforeseen events, we will notify you as soon as possible and offer a rebooking at a mutually convenient time. Our liability in such circumstances is limited to the return of any payments made for services not provided.

8. Customer Responsibilities

You are responsible for:

Ensuring that all goods to be moved are properly packed, secured and labelled, unless you have booked a packing service

Removing or securing any loose or protruding parts such as shelves, drawers or doors, or informing us in advance if you require assistance with this

Ensuring that any items that require specialist handling or lifting equipment are disclosed at the time of booking

Arranging appropriate parking permits or permissions where required, and covering the cost of any parking charges or fines incurred as a direct result of lack of permits or instructions

Ensuring safe and clear access to the property, including driveways, stairways, hallways and lifts

Complying with all relevant regulations and instructions relating to your building, property or estate management.

We are not liable for delays or additional costs resulting from your failure to fulfil these responsibilities.

9. Excluded and Hazardous Items

We do not carry:

Illegal substances or items

Firearms, ammunition or explosives

Chemicals, flammable, corrosive or otherwise hazardous materials

Perishable goods requiring refrigeration or special handling

Live animals or plants, unless expressly agreed in writing.

If such items are found among your goods without our prior agreement, we may remove, refuse to transport, or dispose of them, and you may be liable for any associated costs, loss or damage.

10. Waste and Rubbish Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal company, and we will not remove household refuse, builder’s waste or other rubbish unless this has been specifically agreed and quoted for as part of a licensed waste collection service.

Where we agree to remove unwanted items or waste, you confirm that you have the right to dispose of such items and that they do not include hazardous or prohibited materials. Any waste removal will be carried out in line with relevant legislation, and we may refuse to collect items that do not comply.

You are responsible for any penalties, fines, or costs arising from the incorrect declaration of items presented to us for removal or disposal.

11. Our Liability

We will exercise reasonable skill and care in providing the services. Our liability for loss or damage is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from your failure to adequately pack or protect goods, unless packing services have been provided by us

Loss or damage to items with pre-existing defects or fragility that could reasonably be expected to be affected by normal handling and transport

Loss or damage to cash, jewellery, precious metals, documents, or items of high value unless we have been expressly informed in writing before the move and have agreed specific arrangements

Indirect, consequential or purely economic losses, including loss of profit, business interruption or loss of opportunity.

Where we are found liable for loss of or damage to your goods due to our negligence, our liability will be limited to the lower of:

The reasonable cost of repair or replacement of the affected item, taking into account age, condition and depreciation

A maximum total amount as reasonably specified by us from time to time or agreed in writing with you prior to the move.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be legally limited or excluded under English law.

12. Time Limits for Claims

You must inspect your goods as soon as reasonably possible after completion of the services. Any visible loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 48 hours of completion. For non-visible loss or damage, you must notify us in writing within seven days of becoming aware of the issue.

We may require supporting evidence, including photographs and descriptions of the damage, and proof of value or ownership where appropriate. Failure to notify us within the time limits set out above may affect our ability to properly investigate and may limit or discharge any liability we may have.

13. Insurance

We maintain insurance cover appropriate to our business in line with industry practice. This cover is subject to the terms, conditions and exclusions of the relevant policy. You remain responsible for arranging any additional insurance you consider necessary for your goods, particularly for high-value items or where you require cover in excess of the limits set out in these Terms and Conditions.

14. Delays and Events Beyond Our Control

We will make reasonable efforts to complete the services within agreed timeframes, but any times given are estimates only. We are not liable for delays caused by events outside our reasonable control, including but not limited to traffic, road closures, accidents, severe weather, mechanical breakdowns, industrial action, or restrictions imposed by third parties such as building management or authorities.

Where a delay occurs for reasons beyond our control, we will keep you informed as far as practicable and will complete the service as soon as reasonably possible in the circumstances.

15. Access, Parking and Property Damage

You are responsible for obtaining any necessary permissions for our vehicles to access your property and for arranging suitable parking. If suitable parking is not available, we may have to park at a distance, and you accept that this may increase the time taken and the cost of the services.

We will take reasonable care to avoid damage to property while carrying out our work. However, we are not liable for damage to driveways, surfaces, lawns, or other areas caused by the weight or movement of our vehicles where you have requested or permitted us to park or access.

You should take reasonable steps to protect floors, walls and fixtures where necessary. We are not liable for superficial damage such as minor scuffs or marks that may arise from the normal movement of goods through tight spaces, stairwells or doorways.

16. Complaints

If you are dissatisfied with any aspect of our service, you should contact us as soon as possible to allow us the opportunity to address your concerns. All complaints must be made in writing, setting out the nature of the complaint and any relevant supporting information.

We will investigate complaints fairly and promptly and will aim to provide a written response within a reasonable timeframe. Our internal complaints process does not affect your statutory rights.

17. Data Protection and Privacy

We collect and process personal information about you in order to provide our services, manage bookings and payments, and comply with our legal obligations. We will handle your personal information in accordance with applicable data protection laws in the United Kingdom.

We will only use your personal information for legitimate business purposes, and we will not sell your details to third parties. We may share your information with trusted third parties where necessary for the performance of the services or where required by law.

18. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices. The version in force at the time of your booking will apply to your contract with us. Updated terms will apply to any future bookings made after the date of publication.

19. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter.

By proceeding with a booking with Man With a Van Northwood, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.