Terms and Conditions for Man With A Van Northwood
These terms and conditions set out the basis on which Man With A Van Northwood provides domestic and commercial transport, loading, unloading, collection, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create a clear and fair arrangement for both parties, covering the booking process, pricing, cancellations, responsibilities, liability, waste handling, and the legal framework that applies to the service.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating under the name Man With A Van Northwood. “You” and “your” refer to the customer, client, sender, recipient, or any person acting on behalf of the customer. These terms apply to all quotations, bookings, and services unless we agree otherwise in writing. Any variation or special instruction must be confirmed before the job starts; otherwise, the standard terms will apply.
A booking is only considered accepted once we have confirmed the service details, date, time window, collection and delivery points, and any relevant requirements such as access restrictions, item size, lifting needs, parking conditions, or waste disposal needs. Man With A Van Northwood may provide an estimate based on the information supplied by the customer, but the final service arrangement may be adjusted if the actual job differs materially from the original description.
It is your responsibility to provide accurate and complete information when requesting a quote or placing a booking. This includes the number and type of items, approximate weight or volume, floor level, lift access, vehicle access, and any hazards or special handling instructions. If the information is incomplete or inaccurate, we may revise the quotation, alter the service plan, or refuse to proceed if the work cannot be carried out safely or lawfully. Reasonable access arrangements must be in place at both collection and delivery points unless otherwise agreed.
We reserve the right to refuse a booking, withdraw a quotation, or suspend services where there is a risk to health and safety, where the customer requests the transportation of prohibited goods, or where access conditions are unsuitable. This includes situations involving unsafe loading areas, blocked routes, lack of parking, or items that require specialist handling beyond the agreed service. In such cases, any deposit already paid may be retained to cover reasonable administrative costs where permitted by law.
When a booking is made, you must check that the details are correct and notify us promptly of any changes. Changes made close to the scheduled time may affect availability, staffing, vehicle allocation, or the quoted price. We aim to be flexible where possible, but any change request is subject to operational capacity and may lead to a revised estimate. The customer remains responsible for ensuring the booking reflects the actual service required.
Payment terms will be confirmed before the service begins and may include full payment in advance, a deposit, part payment, or payment on completion depending on the size and nature of the job. Unless otherwise agreed, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are based on the service described at the time of enquiry and remain valid only for the period stated or, if no period is stated, for a reasonable time.
Payment must be made by the method agreed at the time of booking. We may accept bank transfer, card payment, or other approved methods, but cashless payment may be required for certain bookings. If payment is due on completion, it must be made immediately after the service ends unless a written credit arrangement has been agreed in advance. We may suspend delivery or withhold completion of the job if payment is not received as agreed, to the extent allowed by law.
Any additional charges must be paid where they arise from circumstances outside our control or from changes requested by the customer. Examples include extra waiting time, additional labour, congestion due to restricted access, multiple loading points, parking fines caused by customer instructions, disposal fees, ferry charges, tolls, or the handling of items not disclosed at the time of booking. We will normally explain such charges as soon as reasonably possible, and continued instruction to proceed will be taken as acceptance of the revised cost.
Cancellations and postponements must be notified as early as possible. If you cancel within the agreed notice period, any deposit may be refundable in full or in part depending on the circumstances and the amount of work already undertaken to prepare for the booking. Where a vehicle, crew, or specialist equipment has already been allocated, reasonable cancellation charges may apply to cover costs incurred.
If you cancel at short notice, fail to be present at the agreed time, or are unable to provide access so that the work cannot begin, we may charge a call-out fee, waiting fee, or part of the agreed service cost. If we are delayed or unable to attend because of circumstances beyond our control, we will aim to rearrange the booking or provide a refund of any payment for unperformed services, depending on the situation. We do not accept liability for indirect losses arising from a cancellation or postponement unless such liability cannot lawfully be excluded.
Where a booking is postponed, we will make reasonable efforts to offer a new date, but availability cannot be guaranteed. Rebookings may be subject to updated pricing if fuel costs, labour requirements, vehicle use, or other operational factors have changed. If you need to amend the service at short notice, you should contact us promptly so that we can assess whether the revised job can still be delivered on the original terms.
Our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of these terms. We will exercise reasonable care and skill in carrying out the service, but we are not responsible for pre-existing damage, hidden defects, fragile items not properly packed, or loss caused by inadequate customer instructions. Where items are handled by the customer before, during, or after the move, responsibility may depend on who had control of the items at the relevant time.
We are not liable for delays caused by traffic, weather, road closures, accidents, police restrictions, fuel shortages, mechanical issues beyond reasonable maintenance, or other events outside our control. If such events occur, we will make reasonable efforts to continue the service safely or reschedule where appropriate. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law.
Customers must ensure that items are suitably packed, secured, and labelled where necessary. We may refuse to transport items that are unstable, leaking, badly wrapped, or likely to damage other goods or the vehicle. Where we assist with loading or unloading, we do so on the basis that the customer has informed us of any fragility, value, or handling concerns. Unless otherwise agreed in writing, any insurance we hold is limited to the scope of our business cover and is not a substitute for the customer’s own cover for high-value or specialist goods.
Any complaint about damage, missing items, or service issues should be raised as soon as reasonably possible after the service has taken place, with supporting information where available. This helps us investigate properly and assess what happened. We may ask for photographs, item descriptions, packaging details, or other relevant evidence. If an issue is reported late and that delay prevents a fair investigation, our ability to assess responsibility may be affected.
Waste handling and disposal are subject to UK waste regulations and any additional local rules that apply to the place where the work is performed. We only remove waste, unwanted items, or rubbish when this has been agreed in advance and when the waste type is lawful for us to carry. The customer must accurately describe the waste, including whether it contains general household waste, green waste, furniture, electrical items, or other materials that may require special treatment.
We will not knowingly transport or dispose of hazardous, illegal, or controlled waste unless we have expressly agreed to do so and have the lawful authorisation, equipment, and documentation required. This includes, without limitation, asbestos, chemicals, solvents, oils, clinical waste, gas bottles, explosives, contaminated materials, and any item classed as dangerous goods. If undisclosed prohibited waste is presented, we may refuse collection, charge for wasted attendance, or request that the material be removed or separated before proceeding.
Where waste is removed as part of the service, the customer confirms that they have the right to dispose of the items and that the waste has not been unlawfully dumped or transferred to us. We may require the customer to provide details needed for lawful disposal, and we may charge for recycling centre fees, disposal permits, loading time, or separate handling of recyclable and non-recyclable material. The customer remains responsible for any misdescription of waste or for the unlawful inclusion of restricted items in the load.
Customers must not ask us to break, abandon, or dump waste unlawfully. We will not participate in fly-tipping, improper disposal, or any activity that breaches environmental legislation. If we suspect that waste has been presented in a way that is unlawful or unsafe, we may stop the job immediately and notify the appropriate authorities where required. Any failure by the customer to comply with waste laws may result in additional costs, refusal of service, or legal action where appropriate.
Personal belongings, household goods, office equipment, and waste are moved only on the understanding that ownership or lawful authority exists to move them. You warrant that you have the right to instruct us in relation to the items being handled and that no third-party rights are infringed by the move. If a third party later disputes ownership or authority, the customer will be responsible for resolving that dispute and for any resulting costs incurred by us.
We may use subcontractors, temporary staff, or alternative vehicles to complete a booking if necessary for operational reasons, provided that the service standard remains reasonable. Any subcontracted work remains subject to these terms unless we state otherwise. Our staff and any person acting on our behalf must be treated with respect, and we reserve the right to stop the service if abuse, threats, discrimination, or unsafe behaviour occurs.
Risk in the goods may pass when they are loaded into the vehicle or delivered, depending on the nature of the job and the agreed handling process. Customers should inspect items promptly on delivery and report any obvious concerns without delay. If you request that goods be left unattended, placed in a specific location, or delivered without a signature, you accept the associated risk unless we have agreed a different arrangement in writing.
These terms do not create any partnership, employment, or agency relationship between us and the customer. Our obligations are limited to the agreed moving service and any extras expressly included in the booking. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
We may update these terms from time to time to reflect changes in law, operations, or service structure. The version in force at the time of booking will normally apply to that booking unless a different version has been agreed in writing. Any attempt by the customer to impose their own terms will have no effect unless we expressly accept them in writing before the service starts.
Governing law: These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise. If the customer is located elsewhere in the UK, these terms will still be interpreted according to the same governing law, subject to any applicable consumer protections.
By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms and conditions. They are intended to provide a clear contractual framework for the services supplied by Man With A Van Northwood, while allowing both parties to work in a practical and lawful manner. If any part of the service involves a separate written agreement, that agreement will apply alongside these terms to the extent that it does not conflict with them.